Refund policy
Thank you for shopping at Nicolas Care. If you're not entirely satisfied with your purchase, we’re here to help. Please review the following guidelines regarding cancellations, returns, exchanges, and refunds.
Return and Exchange Policy
Immediate Assistance:
If you receive a damaged or incorrect product, please notify us within 24 hours of delivery to initiate the return process.
Return Period:
- You may return eligible products within 3 days of receiving your order.
- Discounted Products cannot be returned.
Eligibility Requirements:
To qualify for a return, the following conditions must be met:
- The product was received within the past 3 days.
- The product is unused, undamaged, and in its original packaging.
- You provide the receipt or proof of purchase (order number or order summary).
Non-Eligible Returns:
The following items are not eligible for return or exchange:
- Hygiene products (e.g., deodorants, condoms, lubricants).
- Makeup items (e.g., lipstick, foundation).
- Earrings
- Discounted products purchased during promotions when the discount exceeds 10%.
Products that do not meet the above criteria will not be accepted for return.
Refunds
Approved Returns:
- If your return is approved, a refund will be credited to your Nicolas Care account in the form of store credit.
- In cases where the product is damaged or incorrect, the refund will be issued via your original payment method.
Processing Time:
Refunds will be processed within 3 business days after we receive and inspect the returned product.
Shipping Charges
Non-Refundable Fees:
Shipping charges incurred during the return process are non-refundable.
Customer Responsibility:
You are responsible for:
- The cost of return shipping.
- Any risk of loss or damage to the product.
